Support

Support

We believe in supporting you throughout the product life cycle.  If you need further assistance do not hesitate to contact our experienced Technical Support Team for further assistance.

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Click the products below for user manuals, best practices guides and other helpful product documents and resources.

scaWaterjet

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sca3600

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sca1200ht

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Frequently Asked Questions


  • Which types of 3D printers does the SCA work with?

    The SCA support removal systems will work with any printers that use the Soluble Support Technology (SST) material for part supports. There are soluble support materials compatible with ABS, ASA, PC, and nylon part materials. 

  • How does the SCA clean support material off 3D printed parts?

    To clean your 3D printed parts the SCA circulates them in heated water containing a small amount of cleaning solution. The solution dissolves the soluble support material off the parts. SCA models have been optimized to minimize the time needed to remove support material from 3D printed parts.

  • What cleaning solutions are used in the SCA?

    The SCA tank is filled with water and a small amount of either a sodium hydroxide-based cleaning solution (WaterWorks) or an eco-friendly cleaning solution (EcoWorks). You can use tap water to fill the SCA tank. There is no need to use distilled or filtered water. For fastest soluble support removal use WaterWorks Soluble Concentrate P400SC; for gentler cleaning, use the EcoWorks cleaning solution.

  • How much of the cleaning solution do I need to use?

    Use one bottle of WaterWorks or 6 packages of EcoWorks for an SCA-1200HT. For the SCA 3600, 2 bottles of WaterWorks or 13 packages of EcoWorks are recommended. For non WaterWorks or EcoWorks cleaning solutions pelase follow the manufactures suggested instructions.

  • Is there a way to tell if the cleaning solution needs to be changed?

    Typically, an SCA-1200HT can process 2.4 lbs. of support material and the SCA 3600 5 lbs. of support material before the solution needs to changed.

     

    Any of the following may indicate it is time to change the cleaning solution in the SCA:

    • The tank begins to cloud or exhibit low clarity
    • Some white parts (ABS) may turn brown or yellow
    • Parts have a sticky residue and/or stick together in the tank due to excess dissolved solids in the tank
    • Functional parts with moving features are not functioning properly
    • Support material is not fully removed after a long cleaning cycle
    • The tank’s solution exhibits a low pH
  • How long will it take to remove the support material from my 3D printed parts?

    Removal time is highly variable and depends on part geometry, part size, cleaning solution used, pH of cleaning solution, and material type. Until some experience is gained, estimate four to five hours. Parts can be checked during the cleaning cycle and removed from the SCA if support is dissolved before the end of the set time.

  • Can I run the SCA overnight or continuously without any safety issues?

    Yes. All SCA systems have been tested for continuous use at the previously mentioned temperatures and have been designed to include safety features that allow unattended operation.

  • How do I dispose of used cleaning solution?

    Every location is different. Consult the Material Safety Sheet that came with the concentrate used in the solution or the local authorities to determine the best method.

Call

Look here first for an answer to your SCA problem. If you cannot find what you need here, do not hesitate to call us directly at 1-833-817-3533.

Connect

For general inquiries or questions, fill out the form on our Contact page or email us directly at support@oryxadditive.com.

Register

Need to register your SCA Device? Fill out the Product Registration form on our website so that we can provide you with better service.

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